MODplayhouse

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Handmade in Duluth, MN

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SHIPPING & RETURNS

Shipping Policy

All of our products are handmade, and therefore, take a little extra time.  Our items will ship out within 3-10 days unless otherwise noted. If you are needing an item by a specific date, please contact me to see more specifically when an item can ship and estimated arrival time. 

We make every attempt to offer the lowest shipping price available. We have found that flat rate gives us the best pricing because our items can be heavy for their size- especially our building kits. We try to ship multiple items into as few shipments as possible.

Are you local? Use code FREESHIP at checkout and contact me for pick up arrangements. 

 

Ordering for a gift?  We are happy to send items as a gift- please specify at checkout with mailing address and if you would like us to include a special note. 

Return & Exchange Policy

We want you to love your items! If you are dissatisfied for any reason, please contact us and we will work with you. We will accept returns within 30 days of purchase, with buyer being responsible for return shipping. If the item is defective for any reason, we will replace it at no charge to you.

Custom Orders

We make our custom orders just for you! So, unfortunately, we cannot accept returns on custom orders unless we have made an error in communication or quality.  We stand behind the quality of our work, so if you have a concern, please contact us. 

Payment

We currently accept Paypal, Visa and Mastercard and Discover.